Returns & Exchanges
At Farmer Gracy, we want you to be completely satisfied with your garden; if your bulbs or plants arrive in less than perfect condition, we offer a 100% satisfaction guarantee to ensure your peace of mind. You may return any non-perishable items or report quality issues with live stock within 30 days of delivery for a full refund or replacement.
Contact Our Team
Email our customer support group with your order number and a brief explanation of why the items are being returned or if there is a quality concern.
Provide Documentation
For any plants or bulbs that have failed to thrive, please attach clear photographs to your email so our horticultural experts can assess the issue.
Package Your Return
Securely place the unused items in their original packaging to ensure they are protected during transit back to our warehouse.
Receive Refund or Replacement
Once your return is processed, we will issue a full refund to your original payment method or dispatch a fresh replacement free of charge.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing